Frequently Asked Questions
Everything you need to know about your journey to natural beauty.
Are Naturali products truly 100% organic?
Yes, we pride ourselves on using only certified organic and sustainably sourced botanical ingredients, free from synthetic fragrances, parabens, and sulfates.
Do you test your beauty products on animals?
Never. Naturali is a strictly cruelty-free brand. We do not test our products or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin type, you can return it for a full refund or exchange within 30 days of purchase.
Are your packaging materials eco-friendly?
Sustainability is at our core. We use recyclable glass bottles, FSC-certified paper boxes, and biodegradable packing peanuts to minimize our environmental footprint.
How should I store my Naturali products?
Because our products use natural preservatives, we recommend storing them in a cool, dry place away from direct sunlight to maintain their potency and freshness.